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Virtualization policy | TechRepublic

Virtualization platforms are available from a number of vendors, but it’s still critical to maintain your virtualization environment to avoid unnecessary resource consumption, out of-compliance systems or applications, data loss,…

DevOps and the Alternative Cloud

Cloud Technologies have moved from single workload projects to the mainstream. Cloud Infrastructure-as-a-Service (IaaS) is popular. The market for these services grew by nearly40% in 2019. With IaaS, the cloud provider operates…

7 Trainable Soft Skills for Outstanding Agents

It’s Saturday morning, and your customer has an issue. They pick up the remote—er, phone—and dial the number to your support line, expecting instant gratification. There’s only one problem: Your customer might not get connected…