DTDC integrates with innovative location technology what3words for accurate deliveries across India
DTDC integrates with innovative location technology what3words.
The MyDTDC App gives customers power and flexibility over their deliveries and the addition of what3words will make the process even more efficient.
In India, street names are often duplicated, addresses can be inaccurate or confusing, pin codes cover broad areas, and many areas don’t have addresses at all. This makes it difficult for customers to specify precisely where a delivery needs to be made, and for delivery drivers to find exactly where they need to go.
Abhishek Chakraborty, Executive Director of DTDC comments: “Last-mile delivery failures in India are often a result of informal and inaccurate addresses. Poor addressing makes it difficult for couriers to find correct destinations, and can lead to customer dissatisfaction.
E-commerce revenue in India can also be affected by inaccurate addressing – which leads to proportional losses to logistics partners and carriers. Delivering to the right person at the right address is critical. We believe as the proliferation of what3words increases, it will offer a unique way for us to deliver to precise locations – particularly in areas with informal addresses.”
Chris Sheldrick, Co-Founder and CEO of what3words adds: “An accurate address is an essential component for a successful delivery. But, this can be challenging in a country like India that’s both densely populated and home to vast unaddressed areas of land. With what3words, DTDC can now provide its express logistics services across the whole country, with an enhanced level of precision.”
DriveU, one of India’s largest driver aggregator platforms, uses what3words so drivers and riders can save precise drop-off and pick-up locations. Many hosts on Airbnb and homestays in India use what3words to help visitors find their homes. Guests at the Royal Orchid & Regenta Hotels, Amã Stays & Trails by IHCL and The Fern Hotels & Resorts can find the what3words address of the exact property entrance on their booking confirmation.